Hajj Ministry Discusses AI Governance, Protection of Pilgrims' Rights in Digital Services

Jeddah, November ( وكالة الأنباء السعودية ۔ ‎‎‎ 09 نوفمبر 2026ء) The discussion took place during a workshop titled "Pilgrims' Rights in Digital Services: The Legislative Framework and the Responsibility of Service Providers," delivered by Assistant Deputy Minister for Umrah Affairs at the Ministry of Hajj and Umrah Dr. Abdulrahman Fahad Shams as part of the second day of the sixth Hajj Conference and Exhibition. The workshop reviewed legislative frameworks governing the use of AI in Hajj services and the intersection between intelligent systems and the civil liability of service providers. It also addressed pilgrims' rights across various digital touchpoints and the need to clearly define the responsibilities and obligations arising from the use of these technologies.