oneworld Alliance Hosts First Global Loyalty Summit to Transform the Future of Airline Rewards

oneworld Alliance Hosts First Global Loyalty Summit to Transform the Future of Airline Rewards Written By: Binoy Mehera A curious mind driven by a passion for storytelling, I find inspiration in uncovering hidden perspectives, exploring diverse experiences, and shaping ideas into narratives that leave an impact. With three years of experience in journalism and content creation, I have developed a strong instinct for identifying meaningful stories, blending research with creativity, and presenting information in a way that connects with readers. My storytelling journey is guided by a fascination for culture, travel, lifestyle, and the human experiences that define our world. I aim to create narratives that not only inform but also spark curiosity, evoke emotions, and offer audiences a deeper understanding of every story. Binoy Mehera Image generated with Ai Source: oneworld Alliance oneworld Alliance kicks off the inaugural oneworld Loyalty Summit today, convening customer loyalty experts, creators, and innovators from its alliance and airlines. The first of its kind event hosted by an airline alliance will design a path for partnerships, knowledge transfer, and discussions to shape the future of customer loyalty. The conference will approach how customer loyalty programs can offer customer experiences beyond travel and extend greater, personalized experiences to customers. 'Loyalty has an ever-expanding role as a strategic growth engine for travel businesses, powered by technology, greater personalisation and new partnerships to meet changing customer expectations,' said Ole Orvér, CEO of oneworld. 'Our member airlines are already leading the field around the world, so we are creating a forum where experts from across the loyalty spectrum can share ideas, discuss trends and drive thought-provoking conversations about what's next for loyalty.' The one-day event will feature insights from leaders including: · Ole Orvér, CEO of oneworld · Nat Pieper, Chief Commercial Officer, American Airlines · Brian Kelly, Founder & CEO, The Points Guy · Sarah Moore, Senior Vice President & Head of Travel, Capital One · Parveen Chander Kumar, Executive Vice President – Commercial, The Indian Hotels Company Limited · Gary Leff, Founder, View from the Wing · Scott Long, Senior Vice President, American Airlines AAdvantage · Alex Hunter, Head of Loyalty, International Airlines Group (IAG) · Kate Sherwood, Head of Loyalty and Partnerships, Qantas · Xavier Tausky, Vice President Loyalty, Qatar Airways 'Delivering a personalised, more rewarding loyalty experience is something oneworld and our member airlines obsess about every day. We are constantly looking for ways to add value by touching customers' day-to-day engagements, from how they shop to where they stay and how they bank,' said Gilbert Ott, Director of Loyalty at oneworld. 'Today's summit is an opportunity to explore how other sectors use technology, meet start-ups and create a future for loyalty that makes the most of customers' every interaction with oneworld and our partners.' Discovering the Next Wave of Loyalty Innovation A key highlight of the inaugural oneworld Loyalty Summit will be its live business investment pitch sessions, offering emerging start-ups a unique opportunity to present their innovative solutions directly to aviation industry leaders, loyalty specialists and decision-makers. These fast-paced sessions will give attendees an exclusive view of new technologies, digital solutions and business models designed to tackle major challenges and unlock new opportunities within the customer loyalty sector. The featured start-ups will showcase innovations across areas such as fraud prevention, loyalty redemption, travel protection, customer engagement, revenue growth and artificial intelligence-driven brand relationships. The participating companies include: Reclaim Protocol – Developing solutions to strengthen loyalty fraud management and digital identity verification. – Developing solutions to strengthen loyalty fraud management and digital identity verification. FrequentFan – Expanding loyalty redemption opportunities by creating new categories and experiences for members. – Expanding loyalty redemption opportunities by creating new categories and experiences for members. WeatherPromise – Providing trip assurance solutions for ancillary travel services. – Providing trip assurance solutions for ancillary travel services. SmartMedia Technologies – Enhancing customer engagement through advanced loyalty technology. – Enhancing customer engagement through advanced loyalty technology. Rove – Exploring new opportunities to unlock previously untapped loyalty revenue streams. – Exploring new opportunities to unlock previously untapped loyalty revenue streams. Bonafide – Using artificial intelligence to build stronger brand loyalty and identity solutions. Advertisement Share On: Gtranslate