WASA Chief orders immediate repair of damaged sewerage lines

FAISALABAD, Nov 09 (APP): Water & Sanitation Agency (WASA) Managing Director (MD) Engineer Saqib Raza has directed operational officers to ensure immediate redressal of public complaints regarding sewerage problems and undertake special measures for the repair and rehabilitation of settled sewerage lines. Chairing a meeting of officers from the Operations Directorates, the MD WASA said that no compromise would be tolerated on the provision of efficient sewerage facilities to citizens and instructed the concerned officials to address public grievances without unnecessary delay. He directed the officers to expedite practical arrangements for installing replacement machinery at disposal stations so that the enhanced operational capacity of these facilities could translate into improved services for residents. He emphasized that complaints registered through the WASA helpline, Punjab WASA and other online portals must be resolved promptly on a priority basis. He said that timely redressal of citizens' complaints was a key indicator of the department's performance and essential for maintaining public confidence in the institution. He made it clear that wherever a sewerage line in the jurisdiction of a deputy director had become settled, immediate steps must be taken for its repair and complete rehabilitation. He said that lasting resolution of sewerage problems was possible only through the proper restoration of affected pipelines rather than temporary remedial measures. He further directed all Operations Directorate officers to maintain close coordination and consult relevant public representatives while carrying out field operations, saying that effective coordination would help identify local problems and ensure their timely resolution.